Heard us on the radio with the London Knights?

Don’t Guess What’s Wrong.
Ask Our AI Service Advisor.

Describe what your vehicle is doing and our AI helps you understand symptoms, urgency, and next steps — before you even pick up the phone.

Tell Us What Your Car Is Doing Book Appointment Call 519-455-5351
Serving London Since 1993
A+ BBB Rated
10+ Expert Technicians
8-Bay Full-Service Facility

AI-POWERED

AI Service Advisor

Describe what your vehicle is doing. Our AI asks the right questions, identifies possible causes, and tells you the next best step. No guesswork. No upselling.

Ricky Ratchets AI Service Advisor

Common symptoms — tap to start:

Why This Is Different

Most shops make you call and guess. We help you understand before you arrive.

No More Guessing

Describe symptoms once. Our AI asks the same questions a technician would, so you arrive with clarity — not confusion.

Better Appointment Notes

Every AI intake creates a detailed work order summary. Your technician knows what to look for before the car is on the lift.

Faster Service Intake

The AI handles the initial assessment in 60 seconds. No phone tag. No repeating yourself to three different people.

Clearer Expectations

See possible causes, estimated time, and recommended service type before you commit. No surprise bills.

Easier Repeat Visits

Your vehicle history, past AI intakes, invoices, and maintenance schedule are saved in My Garage. One click to rebook.

AI-Assisted, Not AI-Replaced

Our AI helps you describe the problem clearly. A real certified technician still does the diagnosis and repair.

The Digital Service Lane

From radio ad to repeat customer — how the system works.

1

Hear the Ad

London Knights radio ad directs listeners to ask the AI Service Advisor.

2

AI Intake

Customer describes symptoms. AI creates a detailed intake summary.

3

Book Appointment

AI summary transfers to booking. Customer picks time and vehicle.

4

Service Completed

Shop uses AI summary as work order. Technician diagnoses and repairs.

5

Saved & Reminded

Service history saved. AI sends reminders. Customer returns.

Our Services

From oil changes to full engine rebuilds, we keep London moving.

Brakes & Rotors

Complete brake inspections, pad replacement, rotor resurfacing, and ABS diagnostics.

Book This Service

Oil Changes

Full synthetic, conventional, and high-mileage changes with filter and 27-point inspection.

Book This Service

Diagnostics & Inspections

Computer diagnostics, check engine light analysis, and pre-purchase vehicle inspections.

Book This Service
View All Services

My Garage — Customer Portal

Your vehicles, service history, invoices, AI recommendations, and maintenance reminders — all in one place.

Log In to Your Garage

Access your vehicles, service history, and AI-powered maintenance recommendations.

Demo: demo@rickyratchets.com / demo123

What Our Customers Say

“Used the AI advisor before booking — it knew exactly what was wrong with my truck. By the time I got to the shop, Rick already had the parts ordered. Unreal.”

Dave M.London, ON • 2018 Ford F-150

“I love the My Garage portal. I can see every invoice, my service history, and the AI even reminds me when my oil is due. Beats digging through the glove box.”

Sarah K.London, ON • 2018 Honda Civic

“Heard their ad during a Knights game and used the AI tool on a whim. Clicking noise turned out to be a CV joint. Booked the appointment right from the chat. Amazing.”

Mike T.London, ON • 2021 Mazda CX-5

Heard us on the radio with the London Knights? Try the AI Service Advisor above and see the difference.

Our Services

Full-service auto repair backed by 30+ years of experience. Every job comes with a satisfaction guarantee.

Everything Your Vehicle Needs

From routine maintenance to major repairs, we do it all under one roof.

Brake Repair

Pad and shoe replacement, rotor and drum machining, caliper rebuild, ABS module diagnostics, and brake line repair. We service all makes and models.

from $149.95

Oil Change

Full synthetic, synthetic blend, and conventional oil changes including filter, drain plug gasket, and a complimentary 27-point multi-check inspection.

from $39.95

Diagnostic Inspections

Check engine light diagnosis, computer code reading, electrical system testing, compression tests, smoke testing for vacuum leaks, and pre-purchase inspections.

from $89.95

Tire Services

Installation, balancing, rotation, puncture repair, winter changeover, TPMS sensor service, and competitive pricing on new tires from top brands.

from $29.95

AC Service

AC recharge, compressor replacement, condenser and evaporator repair, heater core service, blower motor diagnostics, and cabin air filter replacement.

from $79.95

Suspension & Steering

Strut and shock replacement, ball joints, tie rods, control arms, steering racks, wheel alignment, and complete suspension overhauls.

from $199.95

Safety Inspections

MTO-certified safety standards inspections for used vehicle sales. We check brakes, tires, lights, suspension, frame, and emissions components.

from $69.95

Engine Repair

Engine diagnostics, timing belt/chain replacement, head gasket repair, valve adjustments, performance tuning, and complete engine rebuilds.

Call for Estimate

Transmission Service

Automatic and manual transmission fluid flush, filter replacement, solenoid repair, clutch replacement, and full transmission rebuilds.

from $249.95

Exhaust & Welding

Muffler replacement, catalytic converter repair, exhaust pipe fabrication, custom welding, and emission system diagnostics. On-site welding shop.

from $129.95

Diagnostics-First Approach

We don’t guess and we don’t upsell. Every vehicle gets a thorough diagnostic assessment before any work begins. Our technicians use the latest dealer-level scan tools to pinpoint issues accurately, saving you time and money.

If the check engine light is on, we’ll tell you exactly what it means and what your options are — no pressure, no jargon.

Ready to Book?

Try our AI Service Advisor first, or book directly.

Ask AI Advisor Book Direct

Used Vehicles — Rick’s Lot

Every pre-owned vehicle comes safety certified, e-tested, and backed by our reputation. Financing available through Wippy.

AI Used Car Advisor

Not sure which vehicle is right for you? Ask our AI. Tell us about your budget, needs, and lifestyle — we’ll recommend the best fit from our lot.

Compare (0 selected)

Buying a Used Car?

Before you buy, let our AI recommend what to check — and book a pre-purchase inspection at Ricky Ratchets.

AI Pre-Purchase Inspection

Financing Available Through Wippy

Get approved in minutes with flexible payment options. Ask our sales team for details or apply online.

My Garage

Your vehicles, service history, AI recommendations, invoices, and maintenance reminders — all in one place.

AI Pre-Purchase Inspection

Shopping for a used car? Enter the details below and our AI will tell you exactly what to check before you buy.

Vehicle Details

Book an Appointment

If you used our AI Service Advisor, your intake summary is already transferred below. Otherwise, start fresh.

Had an AI intake? Your symptom summary is pre-filled in Step 4. Try the AI Advisor first for a faster booking experience.
1 Vehicle
2 Service
3 Date/Time
4 Details
5 Confirm

Select Your Vehicle

Select a Service

Pick a Date & Time

Available Times

Additional Details

Confirm Your Appointment

Vehicle2019 Toyota Camry
ServiceOil Change
DateJuly 5, 2026
Time10:00 AM
Location140 Clarke Road, London, ON
ConcernsNone specified
A $50 deposit may be required for certain services. Cancellations accepted up to 4 hours before your appointment.

The Digital Service Lane

How Ricky Ratchets turns radio listeners into loyal, repeat customers — with a modern digital service system.

24
Appointments This Week
+12% vs last week
18
Online Bookings
+8% vs last week
12
New Customer Accounts
+5% vs last week
47
AI Intakes Completed
+31% vs last week

The Growth Funnel

Trace every dollar from radio spend to repeat service revenue.

Radio Ad Reach50,000+ listeners
Website Visits847 visitors / week
AI Conversations47 intakes / week
Booked Appointments24 appointments / week
Completed Repairs19 repairs / week
Repeat Customers68% return rate

What This System Does for Your Shop

Converts Radio Listeners

Every London Knights ad drives listeners to a specific URL with the AI Advisor. You measure exactly which campaigns work.

Captures Leads Before They Call

Visitors enter their email and vehicle info during AI intake. You build a retargetable customer list automatically.

Reduces Phone Intake Time

The AI handles symptom collection and intake. Your front desk spends less time asking questions, more time booking.

Creates Better Work Orders

AI-generated summaries are complete, structured, and technician-ready. No more scribbled notes on sticky pads.

Increases Average Ticket

AI identifies related recommendations (e.g., "while we're inspecting the brakes..."). Customers see the value before you ask.

Drives Repeat Visits

My Garage portal + AI reminders + service history = customers return to you instead of shopping around.

Sells Used Cars

AI Vehicle Advisor helps match customers to the right car. AI Pre-Purchase Inspection builds trust in your lot.

Tracks Everything

Every AI intake, booking, and account creation is tracked. You know where every lead came from and what they converted to.

Captures Contact Info

AI intake collects email and phone before the customer leaves. Follow up via email, SMS, or retargeting ads.

Monthly ROI Snapshot

Radio Spend
$2,500
Per month (London Knights sponsorship)
Website + AI System
$0
Included — no monthly software fee
AI Intakes / Month
~188
~47/week from radio-driven traffic
Booked Appointments
~96
~24/week from digital sources
Estimated Monthly Revenue
$28,800
Based on $300 avg. repair ticket x 96 bookings
ROI
11.5x
$28,800 revenue vs $2,500 radio spend

* Estimated figures based on industry averages. Your actual results will vary based on market conditions, campaign effectiveness, and operational factors.

“This system changed how we do business. My phone rings less, my bay doors stay open more, and customers love being able to describe their problem to the AI and book online at 2 AM. It’s the best investment I’ve made since buying my first lift.”
— Rick McMullinOwner, Ricky Ratchets Auto Repair